Refund Policy

Starting an Authorized Return

For customers shopping with scrubdaddy, the governing rule is clear: authorization includes a merchant-funded label or equivalent free return arrangement; additionally, items must not be sent until return authorization has been issued; at the same time, customers should first contact rbonnie681248@gmail.com or 512-554-2431.

Return Shipping Responsibility

scrubdaddy applies the following customer standard: damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; as a related safeguard, the merchant bears return shipping for an approved no-reason return or exchange.

Authorized Return Address

The documented approach of scrubdaddy is as follows: a different destination is used only when the store provides specific written return instructions; where relevant, the standard authorized-return location is 42021 Cherrylawn Ct, Canton, Michigan, 48187, United States.

Your 30-Day Choice

In administering this policy, scrubdaddy confirms that the same 30-day window is available for exchanges; at the same time, a no-reason return may be requested within 30 days after the customer receives the order.

Cancellation Before Shipment

Under this policy at scrubdaddy, once dispatch occurs, the return and refund process in this policy applies; cancellation requests are accepted while the order remains unshipped.

Items Outside the Voluntary Return Program

For practical purposes when ordering from scrubdaddy, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; for completeness, custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

Approval and Original-Payment Refunds

Customers dealing with scrubdaddy should understand that returned merchandise is inspected when it reaches the authorized return location; a bank or card issuer may need additional time to post the credit; at the same time, once approved, the refund is issued to the original payment method within 5-10 business days.

Responsible Store Information

To state the position of scrubdaddy precisely, customers may also call 512-554-2431; for completeness, the complete physical address, also used for approved returns unless written instructions say otherwise, is 42021 Cherrylawn Ct, Canton, Michigan, 48187, United States; as a related safeguard, the responsible brand and store name is scrubdaddy; where relevant, email support is available at rbonnie681248@gmail.com.

No Restocking Fee

Customers do not pay a restocking fee when a return or exchange is authorized. The merchant provides a free prepaid return label for every approved return or exchange. The same merchant-paid process applies to damaged, defective, incorrect, incomplete, or missing products.